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OUR SERVICES

Smart Support For Your Connected Life.

A better technology experience awaits.

At Good Sounds Home Theater, we believe that world-class service and support are more important than ever in today’s connected home. That’s why we have created a variety of membership plans designed to ensure that you have guaranteed access to a level of service designed to fit your specific needs. Your new project includes a complimentary Priority membership for the first 90 days of ownership after which your chosen membership will go into effect.

  • Rapid response Reach our support team in as little as 10 minutes.
  • Nights & weekends Book on-site appointments that work around your schedule.
  • System monitoring Receive proactive system-health checks and support.
  • Exclusive discounts Pay less for service labor.
  Essentials + $49/MONTH Priority $159/MONTH Proactive $299/MONTH Signature $849/MONTH
  Enroll now! Save 20% Enroll now! Save 20% Enroll now! Save 25% Enroll now! Save 30%
Option to Involve Advanced Support Immediately  
Tech Monitoring  
Tech Reviews   1 x year 2 x year 2 x year
Hourly Labor Rates Business Hours: $165 After-hours: $330 Preferred Rate Business Hours: $132 After-hours: $264
On-site Scheduling Normal Business Hours Expedited Scheduling Expanded Hours, Nights & Weekends
Advanced Support Callback (Hourly rates apply) 1-2 days 60 min. response 60 min. response 30 min. response
24/7 Basic Remote Support within 60 min. within 30 min. within 30 min. within 10 min.
Select a Plan

Not ready to become a member?

Our limited support includes: 8:30 AM - 5:00 PM, Monday - Friday access to on-site advanced support (subject to availability) 8:30 AM - 5:00 PM, Monday - Friday access to phone and email tech support (for the duration of your warranty)*

*Once your warranty expires, you will have access to on-site support only. Appointments are subject to scheduling availability (priority attention will be given to Members). No remote support will be provided after the warranty expires. Speak to an associate for details. Additional terms and conditions apply, Please refer to the Terms of Service for details.

Membership Benefits

Rapid Response 24/7

Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.

Rapid Response 24/7
Prioritized Scheduling & After-Hours Appointments

Prioritized Scheduling & After-Hours Appointments

When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.

Proactive System Monitoring

Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.

Proactive System Monitoring
Exclusive Service Discounts

Exclusive Service Discounts

Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.

How it Works

Exclusive Service Discounts

Friendly & Effective Remote Support

Simply call or email, and in as little as 10 minutes a member of our team will get to work on resolving your issue. Our specialists are trained to identify the problem and remotely solve many of the most common technology failures.

Exclusive Service Discounts Exclusive Service Discounts
Exclusive Service Discounts

Fast & Reliable On-site Support

When an issue can’t be solved remotely, our memberships provide prioritized access to on-site support technicians. These technicians are briefed by the remote team and will have the knowledge they need to quickly and efficiently solve the issue.

Select Your Plan