OUR SERVICES
Smart Support For Your Connected Life.
A better technology experience awaits.
At Good Sounds Home Theater, we believe that world-class service and support are more important than ever in today’s connected home. That’s why we have created a variety of membership plans designed to ensure that you have guaranteed access to a level of service designed to fit your specific needs. Your new project includes a complimentary Priority membership for the first 90 days of ownership after which your chosen membership will go into effect.
-
Rapid response Reach our support team in as little as 10 minutes. -
Nights & weekends Book on-site appointments that work around your schedule. -
System monitoring Receive proactive system-health checks and support. -
Exclusive discounts Pay less for service labor.
| Essentials + $49/MONTH | Priority $159/MONTH | Proactive $299/MONTH | Signature $849/MONTH | |
|---|---|---|---|---|
| Enroll now! Save 20% | Enroll now! Save 20% | Enroll now! Save 25% | Enroll now! Save 30% | |
| Option to Involve Advanced Support Immediately | ✓ | |||
| Tech Monitoring | ✓ | ✓ | ||
| Tech Reviews | 1 x year | 2 x year | 2 x year | |
| Hourly Labor Rates | Business Hours: $185 After-hours: $330 | Preferred Rate Business Hours: $132 After-hours: $264 | ||
| On-site Scheduling | Normal Business Hours | Expedited Scheduling Expanded Hours, Nights & Weekends | ||
| Advanced Support Callback (Hourly rates apply) | 1-2 days | 60 min. response | 60 min. response | 30 min. response |
| 24/7 Basic Remote Support | within 60 min. | within 30 min. | within 30 min. | within 10 min. |
Not ready to become a member?
Our limited support includes: 8:30 AM - 5:00 PM, Monday - Friday access to on-site advanced support (subject to availability) 8:30 AM - 5:00 PM, Monday - Friday access to phone and email tech support (for the duration of your warranty)*
*Once your warranty expires, you will have access to on-site support only. Appointments are subject to scheduling availability (priority attention will be given to Members). No remote support will be provided after the warranty expires. Speak to an associate for details. Additional terms and conditions apply, Please refer to the
Membership Benefits
Rapid Response 24/7
Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.
Prioritized Scheduling & After-Hours Appointments
When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.
Proactive System Monitoring
Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
Exclusive Service Discounts
Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.
How it Works
Friendly & Effective Remote Support
Simply call or email, and in as little as 10 minutes a member of our team will get to work on resolving your issue. Our specialists are trained to identify the problem and remotely solve many of the most common technology failures.
Fast & Reliable On-site Support
When an issue can’t be solved remotely, our memberships provide prioritized access to on-site support technicians. These technicians are briefed by the remote team and will have the knowledge they need to quickly and efficiently solve the issue.